At Imaginehub Digital Marketing Limited, we are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
1. Data Controller
Imaginehub Digital Marketing Limited is the data controller for the personal data we process. Our details are:
Company: Imaginehub Digital Marketing Limited
Address: London, United Kingdom
Email: privacy@imaginehub.co.uk
Data Protection Officer: dpo@imaginehub.co.uk
2. Information We Collect
2.1 Information You Provide Directly
Contact Information: Name, email address, phone number, company name
Communication Data: Messages, enquiries, and correspondence with us
Marketing Preferences: Your consent for marketing communications
Service Information: Details about your business and marketing requirements
2.2 Information We Collect Automatically
Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on site, click-through rates
Analytics Data: Website performance and user interaction data
Cookie Data: Information collected through cookies and similar technologies
2.3 Information from Third Parties
Social Media: Information from social media platforms when you interact with us
Business Partners: Information from legitimate business partners and referrals
Public Sources: Publicly available business information
3. How We Use Your Information
We process your personal data for the following purposes, based on the legal bases outlined:
Service Provision (Contract Performance)
Delivering digital marketing services
Managing client accounts and projects
Processing payments and invoicing
Providing customer support
Legitimate Interests
Improving our website and services
Conducting business development activities
Preventing fraud and ensuring security
Analyzing website usage and performance
Consent
Sending marketing communications
Using non-essential cookies
Processing special category data (if applicable)
Legal Compliance
Complying with legal obligations
Responding to legal requests
Maintaining records as required by law
4. How We Share Your Information
We may share your personal data with the following categories of recipients:
Service Providers: Third-party vendors who provide services on our behalf (hosting, analytics, email services)
Professional Advisors: Lawyers, accountants, and other professional service providers
Business Partners: Trusted partners who help deliver our services (with your consent)
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In connection with mergers, acquisitions, or asset sales
We never sell your personal data to third parties for their own marketing purposes.
5. International Data Transfers
Some of our service providers may be located outside the UK. When we transfer your personal data internationally, we ensure appropriate safeguards are in place:
Adequacy decisions by the UK government
Standard Contractual Clauses approved by the UK authorities
Binding Corporate Rules
Certification schemes and codes of conduct
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
Client Data
Retained for the duration of our business relationship plus 7 years for legal and tax purposes
Marketing Data
Retained until you withdraw consent or for 3 years from last interaction
Website Analytics
Retained for 26 months in accordance with Google Analytics settings
Legal Records
Retained as required by applicable laws and regulations
7. Your Data Protection Rights
Under UK data protection law, you have the following rights:
Right of Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing based on legitimate interests
To exercise your rights: Contact us at privacy@imaginehub.co.uk or use our contact form. We will respond within one month of receiving your request.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
Encryption
Data encrypted in transit and at rest
Access Controls
Strict access controls and authentication
Regular Audits
Regular security assessments and updates
9. Complaints and Supervisory Authority
If you have concerns about how we handle your personal data, you can:
Contact us directly at privacy@imaginehub.co.uk
Lodge a complaint with the Information Commissioner's Office (ICO)
ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you by email.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: